Support

Open Loved ones → Manage and add them. Enter their name, relation and phone number. If they use Elms Care on their own phone, they confirm with a code sent by SMS.

Open the Schedule tab and tap +. Pick a title — either from the activity list or your own words — set the time range, choose the days of the week, and pick the type — a task, an alarm, a medication time, a home reading or a check-in question, among others. Save it once and it repeats on those days.

Yes. On any plan item, scroll to Image and Audio. A photo of the medication and a message in your own voice make a reminder much easier to follow.

Tap that item in the day's plan, type the values, and tap Complete. The readings build up into the progress charts.

Only the care circle of the person you look after: the people who have been given access to their profile in the app. Items marked for caregiver only are not shown in your loved one's own view. The details are in our privacy policy.

No. It is off until a family member turns on Track location for a specific person in Care → Edit, with that person's agreement. You choose how many days of history to keep, and you can switch it off at any time.

Check that notifications are allowed for Elms Care in your phone's Settings → Notifications, and that the item's days and time are what you expect in the Schedule tab.

It shows the same plan to the person being cared for, one item at a time, and lets them answer the check-in questions themselves. It is optional — the main app works whether or not they use it.

Settings → Delete account. This deletes your account and its data. If you only want to stop caring for one person, remove that person's profile instead. The full steps, and how to ask us by email if you can no longer sign in, are on the account deletion page.

No. Elms Care organises the day your family plans and keeps a record of what was done. It gives no advice: everything in it is what you and the people you share it with have entered.